PRIVACY POLICY.
How we use the information you share when contacting Biword.
Who is responsible
Biword handles the personal data described in this policy. For privacy requests, email [email protected].
What we collect
When you contact us by email or WhatsApp, we receive the contact details and message you provide. If a project goes ahead, we may also receive the business information, files and contact details needed to prepare a proposal and perform the agreed service.
Why we use it
We use contact details to respond to inquiries, understand a requested service, prepare proposals, manage an agreed project and address related questions or complaints. An inquiry does not authorize us to send unrelated marketing messages.
Storage and recipients
Messages may be stored in our business email or messaging services. Their providers may process them to provide those services. We do not sell contact information. We retain data for as long as needed for the stated purpose and applicable legal or contractual obligations, then delete or anonymize it where appropriate.
Your rights
You may ask to know, update, correct or delete your personal data, or revoke authorization when legally applicable. Send your request to [email protected] with enough information to identify the record. We will respond under the applicable Colombian data-protection rules.
Security and updates
We limit access to messages and use reasonable technical and organizational measures to protect them. We may update this notice when our practices change; the current version will remain accessible on this website.